Refund policy
Returns & Exchanges
We want to make sure that you love what you ordered. If something isn’t the right fit we will happily accept returns of regular priced, unused merchandise in its original packaging within 14 days of an in-store purchase or 30 days of an on-line purchase.
All SALE items are a final sale. No returns or refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Testing at home? Regular-priced footwear worn ONLY in a household setting is eligible for return or exchange.
Several types of goods are exempt from being returned.
- Nutrition Items are a final sale
- Undergarments & Swimwear are a final sale
- Gift cards are a final sale
- All Sale items are a final sale
All items must be returned with all original tags to avoid a 50% restocking fee. All returned items must be unwashed & unworn or they will not be eligible for a refund.
On-Line Purchases Only
Refunds - Once your return is received back at our store, it will be processed within 7 business days. We will send you an email to notify you that we have received your returned item.
Exchanges - Online exchanges aren't possible, however you can browse our website and place a new order for a replacement.
If you have any other questions, please email us at info@fitfirst.ca and we’ll walk you through next steps.
Fit First Footwear is not responsible for any return parcels that may be lost in transit. All return shipping costs are paid by the customer.
Promotions
Please note all promotions and discounts are only valid during the dates listed. Promo codes and discounts cannot be applied to previous purchases.